Home Property



Following the ‘lockdown’ instruction from the Prime Minister and the latest guidance from the Government , the Chief Medical Officer and Public Health England, we will only be undertaking emergency repairs with immediate effect.

In line with government advice to cease non-essential travel and interaction, we have stopped face-to-face contact and moved to only digital and telephone communication. 

Our customers are reminded that: 

When visiting your home to carry out emergency repairs, if you are self-isolating operatives will wear additional personal protective equipment, and will ask you to unlock the door and remain in a separate room to where the repair needs to be done.  A list of our on-call contractors can be found on the attached guide. 

Our office is closed but you can get in touch.  We can be contacted via telephone on 07879 427209 (my mobile number/24-7) or 07469661750 (Jo Bosher’s mobile number/during office hours only) or email @ James.Alderton@durham.anglican.org or Jo.Bosher@durham.anglican.org

All planned works, including refurbishment works for ingoing clergy/tenanted properties are postponed until a safer time. 

If our on-call contractors need to visit your home to undertake an emergency repair we will ask you:

Have you tested positive for Coronavirus COVID-19

Are you currently self-isolating

Are you showing any symptoms, such as a new continuous cough or high temperature

Is someone within the household in the vulnerable or elderly categories as defined by the latest Government advice.

Please be assured we are working hard to ensure we continue to provide you with an emergency repairs service whilst also playing our part in a national effort to protect public health and wellbeing. 


Gas Leak: (24 hour service) Freephone 0800 111 999

Heating Installation:
No Heating and Hot Water, this is only an emergency if a secondary source of heat is not provided i.e gas/electric fire
*  PHN Plumbing and Heating 07450262610 (Try these in the first instance)
*  J & A Moody Boiler Maintenance Ltd 01207 503291
*  Glenn Roe Plumbing 01388 601697 07971 838933

Break – In/ Vandalism:
Contact local police station who will be able to arrange a joiner/glazier to carry out emergency boarding up or repair or any local reputable contractor may be contacted.
*  Sunderland Glazing Services, Sunderland 0191 670 5065 or 07767 664515
*  John M Wadds Glaziers, Newcastle 0191 273 7841

Burst Pipes:
In the event of a burst pipe turn off the water at the mains, Contact a reputable plumber
*  PHN Plumbing and Heating 07450262610 (Try these in the first instance)
*  J & A Moody Boiler Maintenance Ltd 01207 503291
*  Glenn Roe Plumbing 01388 601697 07971 838933

Broken Locks:
Any local reputable contractor/locksmith, and then notify the diocese the next working day.

If you require any other information or assistance regarding the above, please contact the housing team:

Property Manager: James Alderton (01388 660003)
Property Administrative Assistant: Jaimie Garner
Property Administrative Assistant: Jo Bosher (01388 660006)

If you have an emergency out of hours, please contact us at your earliest opportunity to let us know what the emergency was, who you contacted and what was done.

Thank you


For an up to date copy of the Upkeep of Houses Handbook please click here