Job Title: Head of Visitor Experience

Location: Durham Cathedral

Contract: Permanent

Hours:  37.5 hours per week

Salary:  c. £36,000 per annum



An exciting opportunity has arisen for a senior visitor/customer experience professional to lead the visitor experience team at Durham Cathedral.

This newly created role will provide inspirational leadership to a new Visitor Experience team, which brings together three of the cathedral’s visitor facing departments, namely: Visitor Services; Education, Learning & Outreach and Open Treasure (the Cathedral’s Museum).


The postholder will lead their team to deliver an exceptional, high quality, consistent and impactful visitor experience through the three departments while delivering a number of KPI’s.

This is a unique and exciting opportunity to work in an ambitious, highly skilled and dedicated team; leading change through their team and ensuring all visitors to Durham Cathedral receive an exceptional experience.

For more information on this post, please email our recruitment partner[email protected]

  • Closing date for receipt of completed application form:  17th March 2021
  • Shortlisting:  22nd – 24th March 2021
  • Psychometric Testing:  During the period 25th – 28th March 2021
  • Interview dates:  31st March, 8th & 9th April 2021
  • Preferred start date:  As soon as possible
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