Job Title: Visitor Experience & Enterprise Director
Location: Durham Cathedral
Contract: Permanent
Hours:  37.5 hours per week
Salary:  c. £50,000 per annum

An exciting opportunity has arisen for a senior visitor/customer experience professional to lead all visitor experience and commercial activity at Durham Cathedral.

The Visitor Experience & Enterprise Director will have overall strategic responsibility for delivering an exceptional experience for all visitors to Durham Cathedral.

This newly created role will provide inspirational leadership to a new Visitor Experience and Enterprise team, which brings together five of the cathedral’s visitor facing departments, namely: Visitor Services; Education, Learning & Outreach; Open Treasure (the Cathedral’s Museum); Events; Travel Trade & Group; Venue Hire and the Cathedral’s retail offer.

As a senior leader the post holder will contribute to the wider strategy, commercial development, business planning and overall success of the Cathedral, working in partnership with stakeholders at all levels.
This is a unique and exciting opportunity to work in an ambitious, highly skilled and dedicated team; leading change and collaboration with teams across the Cathedral and ensuring all visitors to Durham Cathedral receive an exceptional experience.

This post is subject to a DBS check.

For an application pack, please go to or email [email protected]<mailto:[email protected]>

Preferred start date: As soon as possible

Closing date for receipt of completed application form:  9am on 1st February 2021
Shortlisting date:  Week commencing 1st February 2021
Interview date: 17, 18 or 19 February 2021

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